Return Policy

Not sure about sizing—especially for denim? We’re happy to help! Message us on social media or email info@lavenderhillsbeauty.com and we’ll guide you to the right fit.

Need to Make a Return?

We want you to love your purchase, but if something doesn’t work out, eligible items may be returned for store credit only.

• We do not offer exchanges or refunds.
• Start your return using our Return Portal.
• Include a copy of your packing slip with your return.

Once your return is processed, store credit will be issued to your account. You may place a new order using that credit.

Return Eligibility

To qualify, all return requirements must be met — no exceptions.

• Return must be initiated within 14 days of purchase and received by us within 30 days.

• Items must be unworn, unwashed, with no pet hair, odors, deodorant/makeup stains, or signs of wear.

• Original tags must be attached. Items with missing or reattached tags will be rejected.

• Shoes must be clean and unworn, with no markings on soles.

Items That Cannot Be Returned

• Items marked Final Sale or Flash Sale

• Items returned after 14 days

• Items with missing or reattached tags

• Items that are worn, altered, or have stains, scents, or pet hair

• The following product categories are always final sale:

  • Jewelry, hats, accessories

  • Skincare, lotions, health and beauty products, essential oils, cosmetics

  • Hair care, hair tools, and hair accessories

  • Cropped tanks, bralettes, lingerie

  • Food and drink items

  • RE:DO return fees

📌 Returns that do not meet all requirements will be rejected and donated to a local charity. No exceptions.

About RE:DO

• Purchased RE:DO at checkout? You’ll get free return labels for store credit.

• Didn’t purchase RE:DO? You can still use our portal and purchase a return label. In most cases, your return shipping fees will be deducted from your store credit amount.
  

• Customers are responsible for return shipping unless RE:DO was selected.

Orders Placed with Sezzle

You may return eligible items per our standard policy. Store credit will be issued, and your Sezzle payment plan will continue (you’re paying off a gift card).

Local Pick-Up & In-Store Purchases

Returns may be dropped off in-store. All return conditions above apply. RE:DO is not needed for in-store returns.

Damaged or Defective Items

Please contact us within 3 days of receiving your order at info@lavenderhillsbeauty.com and include photos of the issue.

🛍️ Store credit expires 1 year from issue date.