Return Policy
Not sure about sizing—especially for denim? We’re happy to help! Message us on social media or email info@lavenderhillsbeauty.com and we’ll guide you to the right fit.
Need to Make a Return?
We want you to love your purchase, but if something doesn’t work out, eligible items may be returned for store credit only.
- We do not offer exchanges or refunds.
- Start your return using our Return Portal.
- Include a copy of your packing slip with your return.
Once your return is processed, store credit will be issued to your account. You may place a new order using that credit.
Return Eligibility
To qualify, all return requirements must be met — no exceptions.
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Return must be initiated within 14 days of purchase and received by us within 30 days.
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Items must be unworn, unwashed, with no pet hair, odors, deodorant/makeup stains, or signs of wear.
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Original tags must be attached. Items with missing or reattached tags will be rejected.
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Shoes must be clean and unworn, with no markings on soles.
Items That Cannot Be Returned
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Items marked Final Sale or Flash Sale
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Items returned after 14 days
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Items with missing or reattached tags
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Items that are worn, altered, or have stains, scents, or pet hair
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The following product categories are always final sale:
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Jewelry, hats, accessories
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Skincare, lotions, health and beauty products, essential oils, cosmetics
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Hair care, hair tools, and hair accessories
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Cropped tanks, bralettes, lingerie
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Food and drink items
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RE:DO return fees
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📌 Returns that do not meet all requirements will be rejected and donated to a local charity. No exceptions.
About RE:DO
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Purchased RE:DO at checkout? You’ll get free return labels for store credit.
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Didn’t purchase RE:DO? You can still use our portal and purchase a return label. In most cases, your return shipping fees will be deducted from your store credit amount.
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Customers are responsible for return shipping unless RE:DO was selected.
Orders Placed with Sezzle
You may return eligible items per our standard policy. Store credit will be issued, and your Sezzle payment plan will continue (you’re paying off a gift card).
Local Pick-Up & In-Store Purchases
Returns may be dropped off in-store. All return conditions above apply. RE:DO is not needed for in-store returns.
Damaged or Defective Items
Please contact us within 3 days of receiving your order at info@lavenderhillsbeauty.com and include photos of the issue.
🛍️ Store credit expires 1 year from issue date.