We want your shopping experience to be happy and fulfilling, but we do know that there are times something doesn't work the way you wished it would. For those times, we do have a return policy in place.
Please take the time to read over the return policy and understand our stipulations for returning an item from the store that didn't work for you.
All accessories (including undergarments, handbags, earrings, etc), FarmHouse Fresh, hair care and Sale items are FINAL and cannot be returned for store credit.
- Items can be returned for STORE CREDIT ONLY, issued in the form of an e-gift card, a code, or account credit. We DO NOT issue refunds. A store credit code will be emailed to the email address on file within 1-3 business days after we receive the returned item. Shipping costs will not be credited.
- All items that qualify for a return are eligible within 7 days of delivery for FULL CREDIT to be received. Items must be sent back within 10 days of original delivery.
- Returned items must remain un-washed and unworn, keeping the original condition upon which you receive in and with original tags all attached. They must be free of odors, make-up, and pet hair to receive a store credit.
- Items NOT available for returns are: accessories (including but not limited to: undergarments, handbags, earrings) FarmHouse Fresh products, hair care products or any Sale items. Sales on these items are FINAL and cannot be returned.
- Any item marked SALE is NOT eligible for return.
- You are limited to return 3 items per month. If you return more than 3 items per month, those items will be subject to a 30% restocking fee deducted from your store credit.
- Include your packing slip with your return, circling the item you are returning. (This really helps us out!) If the packing slip was not included, please make a note of your order number on your return.
- You are responsible for return shipping. We recommend a shipping method that provides a tracking number. We are not responsible for damaged or lost items.
For returns please email us within 7 days at email@example.com Please include your original packing slip.
Please send your return to this address:
- If you are local, you can bring your return in to our store to receive your credit.
- We DO NOT take exchanges. The reason for this is that items can sell out quickly! We cannot guarantee we will have an item you need when you want to exchange it. If you do want to exchange, you can send your item back and get a refund in the form of store credit, which will be issued to you in the form of a code that you can use on our website.
- If you purchase from the WEBSITE- your store credit will be emailed to you, and might filter to your junk mail. Please check there! In order to use the credit you will apply the code at checkout where it asks for codes and discounts.
- If you cancel an order or item before it is shipped, we will issue you store credit.
* These policies refer to items purchased on lavenderhillsbeauty.com please contact us for items purchased in-store.